成都怡心湖日航酒店-住客评论

Guest（商务旅客） 2025-12-01
这次来成都出差特意选了怡心湖日航，体验感拉满。关於服务：必须给五星。前台办理入住很快，还贴心地询问了对房间位置的要求。入住期间遇到的每一位工作人员都会主动点头致意，服务效率极高，响应很快，这种日式管家式的服务在成都确实很有竞争力。关於硬件：酒店非常新，装修完全没有异味。房间里的各种设施都很现代，衞生间乾湿分离做得很好，马桶、花洒这些细节都能看出品牌控。关於环境：就在怡心湖边上，视野无敌。早起在湖边散个步，或者在房间里看日落，氛围感绝了。
酒店回复：
尊敬的宾客您好，感谢您选择下榻成都怡心湖日航酒店并给予我们满分的点评，作为西南地区首家日航品牌酒店，我们秉承着以心至诚的待客之道，以最好的设备、最好的美食、最好的服务为营业理念，竭力为每一位宾客提供日航品牌标志性的Omotenashi服务。诚挚地感谢您的肯定与赞赏，期待与您再次相遇！
Guest（商务旅客） 2025-12-01
非常感谢宾客务经理Amber在圣诞平安夜安排的惊喜升级。升级的套房景观很好，空间设计也非常合理。来这家酒店非常多次了，最爱的就是酒店的温控系统，冬天非常暖和且没有噪音。泳池也非常的棒。整体硬件设施在这个价位上没有对手。
酒店回复：
尊敬的宾客您好，感谢您选择下榻成都怡心湖日航酒店并给予我们满分的点评，作为西南地区首家日航品牌酒店，我们秉承着以心至诚的待客之道，以最好的设备、最好的美食、最好的服务为营业理念，竭力为每一位宾客提供日航品牌标志性的Omotenashi服务。诚挚地感谢您的肯定与赞赏，期待与您再次相遇！
Guest（Business traveler） 2025-11-01
自带泳池，早餐丰富，服务周到，出行也很方便环境一级棒??
酒店回复：
尊敬的宾客您好，感谢您选择下榻成都怡心湖日航酒店并给予我们满分的点评，作为西南地区首家日航品牌酒店，我们秉承着以心至诚的待客之道，以最好的设备、最好的美食、最好的服务为营业理念，竭力为每一位宾客提供日航品牌标志性的Omotenashi服务。诚挚地感谢您的肯定与赞赏，期待与您再次相遇！
Guest（Solo traveler） 2025-11-01
非常棒的酒店，简洁乾净，服务好。商务出行，时间有限，其实还包括了洗衣，桑拿等服务，但没有体验，早餐不错，下次还会再住。
酒店回复：
尊敬的宾客您好，感谢您与我们分享您的入住体验。酒店内设有6个风格各异的餐厅及酒吧，匠心呈现味蕾盛宴。宾客可以在日光星空游泳池尽情畅游、在设施齐全的健身房保持健康与活力，或在户外屋顶花园中享受宁静惬意。酒店致力於以Omotenashi的日式款待之道，打造自然与人文融合的舒适旅居体验。再次感谢您对酒店的点评，期待与您蓉城再聚！
Guest（Business traveler） 2025-11-01
房间非常宽敞、乾净、明亮。设施完善、新。地理位置也很优越，前台非常热情。每次去成都出差，必选这个酒店。
酒店回复：
尊敬的宾客您好，感谢您选择下榻成都怡心湖日航酒店并给予我们满分的点评，作为西南地区首家日航品牌酒店，我们秉承着以心至诚的待客之道，以最好的设备、最好的美食、最好的服务为营业理念，竭力为每一位宾客提供日航品牌标志性的Omotenashi服务。诚挚地感谢您的肯定与赞赏，期待与您再次相遇！
Guest（Family） 2025-05-01
Unfortunately, the hotel as right now is quite far from omotenashi concept it has. The hotel itself is newly built and has hands down great Japanese-style design of all public places. Rooms are also beautiful, despite very strange Japanese sockets instead of Chinese one ( the room has only 1 (!) local socket in bathroom). Why it was done - huge secret for me. Swimming pool is nice, but staff there cannot provide swimming caps smoothly, showers get easily clogged, though facilities are new. Reception process is also very hectic, especially on the check in stage - wait time for this number of people (very moderate at 23.00) was totally unacceptable for 5 star. The process itself was not smooth as well. Last points are the best and the worst parts of the hotel. The best is breakfast, which was very good both in terms of variety and quality of food. At the Nikko hotels level that I have stayed in Japan. Nothing bad to say about everything related to food. The worst part is location - as of May 2025 - it is simply construction site all around the hotel. It is hard to get to the hotel, hard to order taxi as it takes a lot of time to find a way to you. If you come via taxi, 3 out 4 times we were brought to the building next by and need to go through the underground parking to get to the hotel, as normal passage is blocked by construction. Just get across the street to the mall on the opposite side of the road is 1.5 km walking. So you are literally isolated from the rest of the city. I have booked this hotel due to May holidays peak prices and relative proximity to the area around Global trade center mall, but due to the road repairs it also have taken far more time than it should. All in all, may be if you want a hotel for a night to have a rest between you r long transfer flights and are not going into the city - it is ok option. Other than that - I would not recommend at this point of time.
酒店回复：
尊敬的宾客，感谢您下榻成都怡心湖日航酒店。非常抱歉此次入住未能带给您一段圆满的旅程，对此我们深表歉意，一直以来酒店高度重视客人的体验，以严格的服务标准和规定来要求每一位员工。您提到的问题我们高度重视并在第一时间开展内部调查和培训，将持续改善服务中的细节问题。期待未来依然有幸为您提供服务，让您看到我们的进步。祝您及家人在新年万事如意，合家欢乐！
Guest（Couple） 2025-04-01
We had a fantastic stay at Hotel Nikko Chengdu! This lovely and luxurious hotel exceeded our expectations in every way. From the moment we arrived, the staff made us feel welcome,everyone spoke English and was incredibly helpful and attentive throughout our stay.The breakfast and dinner buffets were impressive, offering a great variety of Western cuisine alongside local options, which we really appreciated. Their pool is absolutely amazing! Everything was well-maintained, and they provided lockers, slippers, and fresh warm towels. We truly enjoyed our time here and will definitely be back again!!!!
酒店回复：
尊敬的宾客您好，感谢您选择下榻成都怡心湖日航酒店并给予我们满分的点评，我们很开心看到您对酒店的肯定，这是对我们每位员工极大的认可，酒店毗邻天府怡心湖畔，矗立於成都市双流区繁华之心，坐拥成都之南的瑰丽风景。房间内即可俯瞰湖光潋灧的怡心湖、远眺星光璀璨的城市天际线。客房温馨舒适，雅致且诗意的装修风格旨在让每一位旅途中的宾客身处其中享受家一般的惬意。诚挚地感谢您的肯定与赞赏，期待与您再次相遇！

成都怡心湖日航酒店

客户评价 由实住客人提供的真实点评

Guest（商务旅客） 2025-12-01

Guest（商务旅客） 2025-12-01

Guest（Business traveler） 2025-11-01

Guest（Solo traveler） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（Family） 2025-05-01

Guest（Couple） 2025-04-01

客户评价由实住客人提供的真实点评