成都怡心湖日航酒店-住客評論

Guest（商務旅客） 2025-12-01
這次來成都出差特意選了怡心湖日航，體驗感拉滿。關於服務：必須給五星。前臺辦理入住很快，還貼心地詢問了對房間位置的要求。入住期間遇到的每一位工作人員都會主動點頭致意，服務效率極高，響應很快，這種日式管家式的服務在成都確實很有競爭力。關於硬件：酒店非常新，裝修完全沒有異味。房間里的各種設施都很現代，衞生間乾濕分離做得很好，馬桶、花灑這些細節都能看出品牌控。關於環境：就在怡心湖邊上，視野無敵。早起在湖邊散個步，或者在房間里看日落，氛圍感絕了。
酒店回復：
尊敬的賓客您好，感謝您選擇下榻成都怡心湖日航酒店并給予我們滿分的點評，作為西南地區首家日航品牌酒店，我們秉承著以心至誠的待客之道，以最好的設備、最好的美食、最好的服務為營業理念，竭力為每一位賓客提供日航品牌標志性的Omotenashi服務。誠摯地感謝您的肯定與贊賞，期待與您再次相遇！
Guest（商務旅客） 2025-12-01
非常感謝賓客務經理Amber在圣誕平安夜安排的驚喜升級。升級的套房景觀很好，空間設計也非常合理。來這家酒店非常多次了，最愛的就是酒店的溫控系統，冬天非常暖和且沒有噪音。泳池也非常的棒。整體硬件設施在這個價位上沒有對手。
酒店回復：
尊敬的賓客您好，感謝您選擇下榻成都怡心湖日航酒店并給予我們滿分的點評，作為西南地區首家日航品牌酒店，我們秉承著以心至誠的待客之道，以最好的設備、最好的美食、最好的服務為營業理念，竭力為每一位賓客提供日航品牌標志性的Omotenashi服務。誠摯地感謝您的肯定與贊賞，期待與您再次相遇！
Guest（Business traveler） 2025-11-01
自帶泳池，早餐豐富，服務周到，出行也很方便環境一級棒??
酒店回復：
尊敬的賓客您好，感謝您選擇下榻成都怡心湖日航酒店并給予我們滿分的點評，作為西南地區首家日航品牌酒店，我們秉承著以心至誠的待客之道，以最好的設備、最好的美食、最好的服務為營業理念，竭力為每一位賓客提供日航品牌標志性的Omotenashi服務。誠摯地感謝您的肯定與贊賞，期待與您再次相遇！
Guest（Solo traveler） 2025-11-01
非常棒的酒店，簡潔乾凈，服務好。商務出行，時間有限，其實還包括了洗衣，桑拿等服務，但沒有體驗，早餐不錯，下次還會再住。
酒店回復：
尊敬的賓客您好，感謝您與我們分享您的入住體驗。酒店內設有6個風格各異的餐廳及酒吧，匠心呈現味蕾盛宴。賓客可以在日光星空游泳池盡情暢游、在設施齊全的健身房保持健康與活力，或在戶外屋頂花園中享受寧靜愜意。酒店致力於以Omotenashi的日式款待之道，打造自然與人文融合的舒適旅居體驗。再次感謝您對酒店的點評，期待與您蓉城再聚！
Guest（Business traveler） 2025-11-01
房間非常寬敞、乾凈、明亮。設施完善、新。地理位置也很優越，前臺非常熱情。每次去成都出差，必選這個酒店。
酒店回復：
尊敬的賓客您好，感謝您選擇下榻成都怡心湖日航酒店并給予我們滿分的點評，作為西南地區首家日航品牌酒店，我們秉承著以心至誠的待客之道，以最好的設備、最好的美食、最好的服務為營業理念，竭力為每一位賓客提供日航品牌標志性的Omotenashi服務。誠摯地感謝您的肯定與贊賞，期待與您再次相遇！
Guest（Family） 2025-05-01
Unfortunately, the hotel as right now is quite far from omotenashi concept it has. The hotel itself is newly built and has hands down great Japanese-style design of all public places. Rooms are also beautiful, despite very strange Japanese sockets instead of Chinese one ( the room has only 1 (!) local socket in bathroom). Why it was done - huge secret for me. Swimming pool is nice, but staff there cannot provide swimming caps smoothly, showers get easily clogged, though facilities are new. Reception process is also very hectic, especially on the check in stage - wait time for this number of people (very moderate at 23.00) was totally unacceptable for 5 star. The process itself was not smooth as well. Last points are the best and the worst parts of the hotel. The best is breakfast, which was very good both in terms of variety and quality of food. At the Nikko hotels level that I have stayed in Japan. Nothing bad to say about everything related to food. The worst part is location - as of May 2025 - it is simply construction site all around the hotel. It is hard to get to the hotel, hard to order taxi as it takes a lot of time to find a way to you. If you come via taxi, 3 out 4 times we were brought to the building next by and need to go through the underground parking to get to the hotel, as normal passage is blocked by construction. Just get across the street to the mall on the opposite side of the road is 1.5 km walking. So you are literally isolated from the rest of the city. I have booked this hotel due to May holidays peak prices and relative proximity to the area around Global trade center mall, but due to the road repairs it also have taken far more time than it should. All in all, may be if you want a hotel for a night to have a rest between you r long transfer flights and are not going into the city - it is ok option. Other than that - I would not recommend at this point of time.
酒店回復：
尊敬的賓客，感謝您下榻成都怡心湖日航酒店。非常抱歉此次入住未能帶給您一段圓滿的旅程，對此我們深表歉意，一直以來酒店高度重視客人的體驗，以嚴格的服務標準和規定來要求每一位員工。您提到的問題我們高度重視并在第一時間開展內部調查和培訓，將持續改善服務中的細節問題。期待未來依然有幸為您提供服務，讓您看到我們的進步。祝您及家人在新年萬事如意，合家歡樂！
Guest（Couple） 2025-04-01
We had a fantastic stay at Hotel Nikko Chengdu! This lovely and luxurious hotel exceeded our expectations in every way. From the moment we arrived, the staff made us feel welcome,everyone spoke English and was incredibly helpful and attentive throughout our stay.The breakfast and dinner buffets were impressive, offering a great variety of Western cuisine alongside local options, which we really appreciated. Their pool is absolutely amazing! Everything was well-maintained, and they provided lockers, slippers, and fresh warm towels. We truly enjoyed our time here and will definitely be back again!!!!
酒店回復：
尊敬的賓客您好，感謝您選擇下榻成都怡心湖日航酒店并給予我們滿分的點評，我們很開心看到您對酒店的肯定，這是對我們每位員工極大的認可，酒店毗鄰天府怡心湖畔，矗立於成都市雙流區繁華之心，坐擁成都之南的瑰麗風景。房間內即可俯瞰湖光瀲灧的怡心湖、遠眺星光璀璨的城市天際線。客房溫馨舒適，雅致且詩意的裝修風格旨在讓每一位旅途中的賓客身處其中享受家一般的愜意。誠摯地感謝您的肯定與贊賞，期待與您再次相遇！

成都怡心湖日航酒店

客戶評價 由實住客人提供的真實點評

Guest（商務旅客） 2025-12-01

Guest（商務旅客） 2025-12-01

Guest（Business traveler） 2025-11-01

Guest（Solo traveler） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（Family） 2025-05-01

Guest（Couple） 2025-04-01

客戶評價由實住客人提供的真實點評